I fully support the Girl Scouts and all they do for young girls...not being a girl or nor having a female child, I am not familiar with all it entails but I assume it is similar to Cub Scouts and Boy Scouts that I was part of as a child. Teaching skills, giving self-esteem, and just a safe place to have fun with other children.
I try to buy a few boxes of Girl Scout Cookies every year...not just because it is a good cause, but also because they are delicious. There hadn't been Girl Scouts in my neighborhood for a couple years though, so lately it had been hit or miss if I got cookies. This year, not only did I get hit up at work by the mother of a scout, but some neighbor girls finally joined the organization. Ten (or so) varieties were offered with up couple not interesting me at all (the sugar free things, and I have never huge fan of the Shortbreads (Trefoils) or the Daisy Go Rounds). So I decided to be fair and split my order down the middle and order three boxes from each girl.
I ordered one box each of: Thin Mints, Samoas, Tagalongs, Do-Si-Dos, Thanks-A-Lots, and Lemonades. That was three boxes per girl. Unfortunately, Lemon Chalet Cremes were not available this year since all the local Girl Scout troops were getting their cookies from ABC Bakers - the more boring and generic baker (more on that in a minute). However, the Lemonades were a new one for me and they were awesome...even better than the LCCs.
My cookies from one girl arrived several weeks ago. "Here are your two boxes of cookies!" Two boxes? WTF? I ordered three boxes. I know I ordered three boxes, you told me the total was going to be $10.50...look I wrote it down! I'm sorry, we only have you listed for two boxes. Luckily, one of those boxes was the Lemonades and that surprise helped make up for the loss of the Do-Si-Dos. My second batch of cookies from the other girl showed up about a week ago. "One box of cookies - $3.50!" One box? Are you freaking serious?!? And Thin Mints...the one I wanted the least! No Samoas, no Tagalongs - thats what I really wanted! Dang it.
Girl Scouts - you somehow lost half of my orders for your delicious cookies. This isn't good for customer service or even your bottom line. If my orders got screwed up twice, just think how many other orders may have been screwed up. Maybe you should implement an "Addition" badge or "Order Taking." I know it is not the end of the world to me, but it is disappointing. Will I order again next year? Of course, but evidently orders of three kinds of cookies are too much to handle, so maybe I will just cut it back to the ones I really, really want.
Oh, and I know you use different bakers and they get to name their own cookies...but seriously, why? You would think you constitute large enough orders that you can dictate the name. ABC Bakers, you need to work on your product naming (taste-wise they are great). I hate ordering Caremel deLites instead of Samoas, Peanut Butter Patties instead of Tagalongs, and Peanut Butter Sandwiches instead of Do-Si-Dos. Those names aren't fun, they aren't memorable. They don't have that certain pizazz that rolls of the tongue. Peanut Butter Sandwiches...bleh. That is like calling your Porsche a sports car. Technically it is accurate but it doesn't have the same ring to it.